Frequently Asked Questions
BEFORE LEASING A VEHICLE
1. Who can get operational fleet leasing service from DRD?
All the companies with a legal entity can get an operational fleet leasing service in line with their needs.
2. How can we lease a vehicle?
You can easily access to your dream car through our website at www.drd.com.tr or our call center on 0850 911 1 724.
3. How many vehicles can we lease at minimum?
You can take advantage of our operational fleet leasing services even for one vehicle.
4. What type and which brand of vehicles can we lease from DRD?
You can lease from DRD all kinds of passenger cars you want from the brands and models with a distributor in Turkey.
5. Is the vehicle we will lease a new one? Do you lease second-hand vehicles?
All the vehicles that you will lease are new. We do not lease second-hand vehicles.
6. How will we determine the vehicles we need according to our business model?
Vehicle alternatives from every brand and model best meeting your business model, expectation and needs are analyzed and easily determined by the expert DRD teams.
7. Which procedures should we follow after deciding on our vehicle?
DRD’s expert teams will submit you our corporate proposal containing information on 24- and 48-month leasing fee for the vehicles you selected and on our operational services. After you decide on the payment options for the vehicle, the required documents are received and the evaluation process is initiated. After the evaluation process, the vehicle delivery procedure starts with the signing of the agreement.
8. What is the term of agreement? Can we set our own conditions?
Term of the agreement varies from 24 months to 48 months. We offer you the best leasing solution for any period falling into this range.
9. Are you able to offer an operational fleet leasing service for a period less than 24 months?
DRD Vehicle Leasing does not offer an operational fleet leasing service for a period less than 24 months.
10. When my operational vehicle leasing agreement expires, do I become the owner of the vehicle?
You have to return back the vehicle within the given time after your agreement expires. If you want to buy the vehicle, then you can contact your consultant or our customer services (0850 911 1 724) and get information about second-hand vehicle sales.
11. What are the services offered together with operational vehicle leasing?

Subject to the service agreement concluded, the following are offered throughout Turkey for all the vehicles you will lease:
Motor insurance and insurance, motor vehicle tax, periodic maintenance, seasonal tire, 24/7 road assistance services in case of any accident or malfunction, temporary vehicle supply, HGS management, fuel management.

You can also manage all the vehicles you leased easily from our Filomatik system.
Please click here for detailed information.

12. What is the advantage of leasing a vehicle for my company?

Operational fleet leasing provides operational and financial advantages both to you and to your company.

These advantages are:

Leasing

Kiralama

Operational Comparison

In fleet leasing, all the operational and financial processes are carried out by DRD with a comprehensive consultancy service.
Vehicle alternatives from every brand and model best meeting your business model, expectation and needs are analyzed and easily determined by the expert DRD teams.
You can uninterruptedly continue with your operations with the replacement vehicle service offered in case of any malfunction or accident. And you also get uninterrupted service in high brand standards at the contracted service points.

Buying

Kiralama

All the operational and financial processes brought by owning a vehicle are carried out by the organizations.
Vehicles best fitting the expectations and needs are analyzed by the organizations.
Your operations are interrupted in cases such as malfunction or accident where your vehicle does not operate.

Financial Comparison

All other expenses such as motor vehicle tax, insurance, motor insurance, HGS, service and maintenance, taxes, tire etc. are fixed in the monthly fee, thus you eliminate the cost items off the budget and the burden to follow them up.
You can keep your cash, equity capital or credit limits, which otherwise you would use for buying a vehicle, so that you can have the opportunity to strengthen your financial position by using them for your business.
With the innovative online applications based on advanced technology, you can easily track your fleet from anywhere in Turkey, you can quickly access to any kind of information you need related to your fleet.

Thus, you can easily track the fleet without needing an additional human resource investment.

After the completion of buying process, expenses such as motor vehicle tax, insurance, motor insurance, HGS, service and maintenance, taxes, tire etc. cause an additional cost and additional burden to follow up.
You use your cash, equity capital or credit limits for buying the vehicle. If you buy the vehicle by using your credit limit, then you will have to pay an interest expense.
And you also create a new financial expense by investing to extra human and device resource for the management of vehicles.
13. Can we calculate the financial advantages of financial leasing?

Yes, you can calculate them. As an example, you can check the following table.

VOLKSWAGEN PASSAT COMFORTLINE DSG + SUNROOF BUYING METHOD Normal Depreciation Method LEASING METHOD
VEHICLE COST 223.400 106.133
INTEREST EXPENSE 94.537
Interest Expense 1st Year 48.724
Interest Expense 2nd & 3rd Year 45.813
MOTOR VEHICLE TAX 4.659
TRAFFIC INSURANCE 2.517
MOTOR INSURANCE 10.375
PERIODIC MAINTENANCE 2.676
WINTER TIRES 2.180
A- TOTAL COST ( CASH OUTFLOW ) 340.344 106.133
B- SECOND-HAND SALES AMOUNT ( CASH INFLOW ) 156.380
C- INCURRED FUND - NET CASH OUTFLOW ( A-B ) 183.964 106.133
Advantage of Leasing 77.831
TAX EFFECT COMPARISON
Interest Expense 45.813 0
Motor Vehicle Tax 0 0
Traffic Insurance 2.517 0
Motor Insurance 10.375 0
Periodic Maintenance 2.676 0
Winter Tires 2.180 0
Depreciation Expense 163.274 0
Leasing Cost 0 106.133
Total Opex + Depreciation Expense 226.835 106.133
D- Opex + Depreciation Expense Corporate Tax Effect 45.367 21.227
E- VAT Payable ( Second-hand sales ) -553 0
F- Corporate Tax Payable ( Second-hand sales ) -3.963 0
G- TOTAL TAX ADVANTAGE ( D+E+F ) 40.851 21.227
H- NET SITUATION - RESULT ( C-G ) 143.113 84.906
Advantage of Leasing 58.207
14. Do we use the credit limits of our company when we have operational vehicle leasing?
You do not use your credit limit in operational vehicle leasing. Your credit limit remains for being used in your business.
15. What is the difference between operational fleet leasing and leasing?

In the leasing model, the vehicle enters into your possession at the end of the agreement.

In the operational leasing, however, you return back the vehicle at the end of the agreement and if you want to buy it, then you buy it for second-hand sales prices.

16. Will my vehicle leasing invoices arrive to my company on a monthly basis?

Your vehicle leasing invoices will be issued monthly and submitted to the leasing officer. You can also check your invoices on Filomatik.

You benefit from tax advantage by showing your monthly vehicle leasing invoices as an expense.

17. How can we make the payments?
You can make the invoice payments through bank (EFT/money transfer) or by your credit card.
18. Who pays the stamp duty?
Agreements are issued as one copy. Stamp duty is paid by the LESSOR, and 50% of this amount is invoiced to the LESSEE.
19. Can we extend the leasing term?
The leasing term of your agreement may not be extended. When your agreement expires, you should return back the vehicle to the given address.
If your agreement expires on a weekday, then you should return back the vehicle until the end of working hours (until 17:00); and if your agreement expires on a weekend or public holiday, then you should return back the vehicle until the end of working hours of the last working day.
20. Can we terminate the agreement at any time we want? Or can we cancel it?
In case you terminate the agreement before its expiration date, then a penalty fine would be invoiced to you depending to the remaining agreement term. If the agreement is terminated in its first year, then a penalty fine of 60% of the remaining term will be invoiced, while this rate is 50% for the second year and 40% for the third year.
21. Can we buy the vehicle(s) we leased at the end of the agreement term?
You can buy them for the second-hand sales price we will determine at the end of the agreement term.
22. What does my company gain with the operational fleet leasing system at the end of the agreement term?
Content is being prepared...
23. Do you apply corporate identity and vehicle wrapping for the vehicles we leased?

Corporate identity wrapping procedures have to be registered to the license of the vehicle.

You must inform our consultant about your request for applying corporate identity on your vehicle during the agreement process or before the delivery of the vehicle. Our expert consultants or Customer Services (0850 911 1 724) will follow up the process related to the corporate identity application to the vehicle and will inform you.

24. Can we use the vehicle we leased outside the country?

You can use the vehicle outside the country unless there is no provision on the contrary in the agreement and if the required conditions are fulfilled.

You can get detailed information and start the procedures by contacting DRD Customer Services (0850 911 1 724) at least 2 WEEKS BEFORE you go outside the country with the vehicle.

25. Is there any driver’s license time limit for long term vehicle leasing?
For long term vehicle leasing, you should have your driver’s license at least for 5 years.
26. Can we lease the leased vehicle to others? Or can we have it used by others?
Pursuant to the agreement, vehicles can only be used by the employees of the company who are registered to SGK. Therefore, you cannot let others to use them or you cannot lease them to others.
OPERATIONAL FLEET LEASING SERVICES
1. Within how many days can we get the vehicle after signing the agreement?
License plate is registered to the vehicle approximately within 15 days by our procurement department after the agreement is signed, and then the vehicle is delivered. In case you have any emergency during this period, we can provide you an equivalent vehicle with a discounted price from a short-term leasing company which we have an agreement with.
2. Where can we receive the vehicle(s) we leased?
Delivery place and returning place of the vehicles are the LESSOR’s vehicle delivery/returning points or the Operation Centers, which are the dealers and/or service points authorized by DRD.
3. Can we receive our vehicle outside Istanbul?
You can receive the vehicles from the Operation Centers, which are the dealers and/or service points authorized by DRD throughout Turkey.
4. Who can use the vehicles?
Pursuant to the agreement, vehicles can only be used by the employees of the company who are registered to SGK. Therefore, you cannot let others to use them or you cannot lease them to others.
5. What are the services offered together with vehicle leasing?
Subject to the service agreement concluded, 24/7 road assistance services, maintenance, repair, temporary vehicle supply, tire management, HGS management, fuel management (for corporate agreements), reporting and insurance services are offered for the vehicles throughout Turkey.
6. What are the optional services offered together with vehicle leasing?
DRD customers can get optional services such as corporate identity application and fleet tracking service in return for a fee. DRD will evaluate the Extra services requested other than these and return back to you.
7. Should our company do anything related to motor insurance/insurance?
Motor insurance, traffic insurance and motor vehicle tax related to the general use of the vehicle are covered by DRD Fleet Leasing.
8. Who pays the annual vehicle inspection and annual taxes for the vehicle?
Vehicle inspection fees and all taxes related to the vehicle you use are paid by DRD. No fee will be charged to you related to these.
9. Do you apply corporate identity and vehicle wrapping for the vehicles we leased?

Corporate identity application and vehicle wrapping procedures have to be registered to the license of the vehicle.

If you have received your vehicle and use it, then you should contact with the Customer Services (0850 911 1 724) or your consultant and submit your request.

10. Is it possible to add an extra equipment to the vehicle?
Extra equipment is not within the scope of the proposal and the agreement. In case you request an extra equipment for the vehicle, then an additional proposal will be prepared and an invoice will be issued if the equipment is added.
11. Can I go outside the country with the leased vehicle?
Provided that you inform the DRD Customer Services at least 2 weeks before, you can use the vehicle outside the country unless there is no provision on the contrary in the agreement and if the required conditions are fulfilled. You can contact the DRD Customer Services by calling 0850 911 1 724 to start the required procedures and to get detailed information for using the vehicle outside the country.
12. How can we make the payments?
You can make the invoice payments through bank (EFT/money transfer) or by your credit card.
13. Do you apply any interest in case of any delay in the payment?
A late interest at a daily rate of 0,100% will be reflected in the next invoice in case you do not make the payment on the date set out in the agreement.
14. Our vehicle had an accident/damage, will our operations stop? Do you have a replacement vehicle service?
If the repair time of your vehicle exceeds 24 hours, then an equivalent vehicle is supplied. Thus, you do not incur any loss of business or time.
15. What are the circumstances where the vehicle’s motor insurance is invalid?
Other than the provisions of the Motor Insurance General Specification, motor insurance is not applied in case of being involved to an accident under the influence of alcohol, in case of involvement of an accident by a person other than an employee registered to SSK and in case the vehicle is stolen while its key is on.
16. What should I do when the vehicle is stolen?
You should call 155 and have a police report issued, and call the DRD Fleet Leasing call center (0850 911 1 724) and inform them about the matter. The master key, duplicate key, license and police reports regarding the stealing of vehicle should be submitted to DRD Fleet Leasing company.
17. What should I do in case of accidents involving injury and death?
It is required to call 155 Police or 156 Gendarmerie line and invite the police or traffic police without moving the vehicle from the place of incident and have a report issued by them.
18. What is the insurance coverage of the replacement vehicle?

It has the same insurance coverage with the main vehicle.

19. What should we do while returning back the vehicle?

While returning back the vehicle, you should get a support from the returning guide and make sure that you have completed all the procedures in the form.

Please click for the returning form.

20. What is the scope of minor damage and declaration?
You should act according to the provisions of the agreement and general terms of insurance.
21. What happens if the mileage set out in the agreement is exceeded?
The difference between the mileage set out in the agreement and the actual mileage at the time you returned back the vehicle is calculated by the excess mileage fee depending to the segment of the vehicle, and the amount is invoiced to you. This excess mileage fee is available in the proposal form I will give to you, as well as in the agreement you will sign in case you want to lease the vehicle.
22. Can I deliver back the vehicle before the end of leasing period?

In case the vehicle is delivered back early, than 50% of the remaining period is invoiced to you.

We recommend you to correctly determine the agreement term and start the leasing period accordingly. For early returning requests, half of the total leasing fee from the returning date and the expiration date of the agreement will be invoiced to you.

23. If the vehicle is written-off, what is the process between the lessor and the lessee?

If the vehicle is written-off, the invoicing continues until the service decides that the vehicle is written-off. The agreement is terminated and becomes null and void when the relevant report is issued.

As the agreement is terminated, the lessor is not required to make payments anymore. If the lessor asks for a new vehicle, then a new agreement is concluded for the new vehicle.

24. What should we pay attention for while returning back the vehicle at the end of the agreement term?
For minor damages, you should take a photo of the damage as soon as you notice it and contact the customer services. Customer services will ask for an e-mail containing the damage photo and incident details, and will record it. No fee will be reflected to you after the minor damage is recorded. The damage fee will be invoiced to you related to the minor damages that are not recorded.
25. Where can we return back the vehicle(s) we leased?
Within the scope of the agreement terms, returning place of the vehicles are the Operation Centers, which are the service points authorized by DRD.
FILOMATIK
25. How will I follow my vehicles’ periodic maintenance, seasonal tire, HGS, damage, traffic fines and all other procedures?
You can follow and report all the procedures of your vehicles through FILOMATIK.
26. How will we access to Filomatik?

You can access to Filomatik from a computer or from mobile with the user name and password created for the fleet manager of your company and you can easily carry out the procedures.

Please click here to get detailed information about Filomatik.

27. Can I manage official documents such as agreement and invoice from Filomatik?

Yes, you can. You can follow and report your agreements and invoices from Filomatik.

Please click here to get detailed information about Filomatik.

28. How can we track the traffic fines?

For the traffic fines which the driver receives in person, the driver or your company can make the payment. For the traffic fines delivered to the address of DRD Fleet Leasing, the payment is made by DRD with a discount and the same amount is invoiced to the company.

You can track your traffic fines from Filomatik.

Please click here to get detailed information about Filomatik.

29. How will the HGS process be during the leasing period?

For long term leasing, you can get HGS for your company or supply it from DRD.

When you will get HGS, you can contact the customer services from 0850 911 1 724 and receive information about the process.

You can also easily manage your HGS passes and limits from Filomatik.

Please click here to get detailed information about Filomatik.

DRDrive
30. Will my users be able to manage their procedures easily?

Our DRDrive mobile app is designed for the fleet leasing vehicle users. Users can request periodic maintenance or tire, and make an EMERGENCY help call in case of any accident or malfunction through the DRDrive app they downloaded to their phones. They can also access to the useful documents, as well as to the documents that might be required in case of an accident from the relevant sections.

Please click here to download the app.

31. Who and how we will contact in case of any accident/damage?

All you need to do is to click the EMERGENCY HELP CALL button on the DRDrive app in case of an accident or malfunction. Our customer services returns back to you right after receiving the EMERGENCY HELP CALL. Following the call, a towing truck will be sent to the location obtained from the GPRS. (We do not deliver a replacement vehicle, but an equivalent vehicle is supplied, if required, after entering to the damage service. Within the scope of Road Assistance Service, our assistance companies can also provide an equivalent vehicle.)

If you have limited internet service or experience a connection problem, you can get support from our customer services (0850 911 1 724).

32. What are the procedures to follow if the vehicle is involved to an accident?

In case the vehicle is involved to an accident, it is obligatory to issue a report and to have alcohol test within 2 hours. In case the report and alcohol test is not available, then all the damages in the vehicle will be covered by the lessee.

After getting the report, you need to contact the customer services from 0850 911 1 724.

33. How should the accident report of both parties be and what are the documents to request from the other party?

You should access to Mobile Accident Report from DRDrive app, and fully and completely fill in all the stages. The mobile app securely records the details of you and the other vehicle, as well as the photos of the accident, and sends them to Tramer. And by entering an e-mail address to the system, you can also ensure that all the details are delivered to you by e-mail.

If you will not carry out the procedures from the app, then you should ensure that all the details of the accident report are completely filled in.

Documents to be taken from the other party: photocopy of the driver's license, photocopy of the vehicle license, current traffic policy and photo of the incident location.

34. What should I do when there is any damage or mechanical malfunction or when I get stranded during the leasing period?

All you need to do is to click the EMERGENCY HELP CALL button on the DRDrive app in case of an accident or malfunction. Your EMERGENCY HELP CALL will be submitted to our customer services. Our customer services returns back to you right after receiving your call. In addition to this, a towing truck and a replacement vehicle, if required, will be directed to the location obtained through GPRS.

If you have limited internet service or experience a connection problem, you can get support from our customer services (0850 911 1 724).

PERIODIC MAINTENANCE
35. How will we have the periodic maintenance of our vehicles?

You can easily have the periodic maintenances from more than 1.400 contracted authorized services throughout Turkey by making an appointment with the password you will receive from our website or the DRDrive app.

The periodic maintenance password is valid for 5 working days. Please pay attention to not expire your password!

Please click here to get periodic maintenance password from the web.

36. Are fleet vehicle users able to carry out the procedures themselves when the vehicle’s periodic maintenance light turns on?

Vehicle users can carry out all the procedures with the password they receive from the DRDrive app or from our website.

Please click here to get periodic maintenance password from the web.

CHANGING THE TIRES
37. How can I have the seasonal tires changed?
You can make your tire request from our website or from the DRDrive app. Your request will be submitted to our Customer Services and they will inform you about best tire services and appointment within a short period of time.
38. How can I have the tires changed?

Tires are changed at every 50.000 km or when the tread depth of the tire is less than 3 mm.

You can make your tire request from our website or from the DRDrive app. Your request will be submitted to our Customer Services and they will inform you about best tire services and appointment within a short period of time.

39. Do you offer tire storage service?
Your tires are stored at the areas allocated for your license plate at our tire services. For seasonal tire changes, your tires are changed for free of charge with an appointment you will get from the service.
DAMAGE
40. Our vehicle had an accident/damage, will our operations stop? Do you have a replacement vehicle service?
If the repair time of your vehicle exceeds 24 hours, then an equivalent vehicle is supplied. Thus, you do not incur any loss of business or time.
41. Who and how we will contact in case of any accident/damage?

All you need to do is to click the EMERGENCY HELP CALL button on the DRDrive app in case of an accident or malfunction. Our customer services returns back to you right after receiving the EMERGENCY HELP CALL. Following the call, a towing truck will be sent to the location obtained from the GPRS. (We do not deliver a replacement vehicle, but an equivalent vehicle is supplied, if required, after entering to the damage service. Within the scope of Road Assistance Service, our assistance companies can also provide an equivalent vehicle.)

42. What should I do when there is any damage or mechanical malfunction or when I get stranded during the leasing period?

All you need to do is to click the EMERGENCY HELP CALL button on the DRDrive app in case of an accident or malfunction. Your EMERGENCY HELP CALL will be submitted to our customer services. Our customer services returns back to you right after receiving your call. In addition to this, a towing truck and a replacement vehicle, if required, will be directed to the location obtained through GPRS.

If you have limited internet service or experience a connection problem, you can get support from our customer services (0850 911 1 724).

43. What is the scope of minor damage and declaration?
You should act according to the provisions of the agreement and general terms of insurance.
HEY! LIVE SAFELY - SAFE DRIVING TRAININGS
44. What is Live Safely - HEY?

Live Safely is a social responsibility project that we carry out in cooperation with Demir Bükey Academy. Our aim is to raise the awareness of traffic stakeholders about the traffic rules and to make everyone a respectful, safe stakeholder in the traffic.

Please click here to get detailed information about our Live Safely project.

45. What do we do within the scope of Live Safely - HEY project?

We organize “Safe Driving Trainings” at Demir Bükey Academy for DRD customers and others who want to have this training, and we ensure that the vehicle users become conscious and safe drivers.

We organize activities at the universities and raise the traffic awareness of the youth and make them more sensitive stakeholders.

And for the general audience, we make 1-minute films on CNN station to raise awareness about traffic rules, to raise awareness about respect in traffic and to draw attention to safe driving with advanced driving techniques.

We also publish our awareness raising efforts on our website and social media channels (Instagram, Facebook, Twitter).

46. I want to get a Safe Driving Training, what should I do?
For safe driving training, you can make an application on www.hayatiemniyetliyasa.com, or contact us through the customer services on 0850 911 1 724.
47. Where can I find the CNN films about Live Safely with Demir Bükey Academy?

You can find them on youtube.com/hayatıemniyetliyaşa.

You can follow our social media accounts.

Facebook.com/hayatiemniyetliyasa

Instagram.com/hayatiemniyetliyasa

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